168 Restaurant

BUG in dish!! No apology and very RUDE!! written by comp159
Last visited this restaurant on November 18, 2007

When we noticed a bug (it looked like a fly) in the dish, we called the owner over to see it. She stood there looking at us for a few seconds, without saying a word and just left. No replacement of the dish. Not even an apology!! When we refused to pay for the dish (we still paid the other dishes), she gave us the money back with a nasty look. Still, no apology. Even though the food wasn't good and one of the dish had a bug inside, we still left tips. Shortly after we left the restaurant, she came after us, told us "You people don't pay for the food you eat?" (she said it in very rude taiwanese). We were all confused until she told us we did not pay for an appetizer which was only $2.50. We told her we intent to pay, but it is their mistake that they forgot to include that on the bill. And she replied that it is customer's job to go through the bill and point out anything missing. She then took the $3 we gave her, without giving us changes back, without a word, and just left. This is just an awful experience for us. The food tasted just OK, though high priced for the quality and definitely horrible customer service. After talking about this incident with friends, it turned out that we are not the only ones who found bugs in the dish and greeted with poor service. You might want to think twice before you visit.

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