First reviewed by kellieturner

• 

  kellieturner
  Oct 08, 2006

  horrible customer service

  • Your Rating: 0/5 Stars
  • Average Rating: 1.0/5 Stars

  1.0
  

  Iwent to steak escape @ fiesta mall on 10-08-06. Placed our order of philly cheese steak no mushrooms and the chicken philly cheese steak with bacon. When we got our order the fries were saturated in grease. The philly cheese steak had mushrooms and hardly any meat. The chicken cheese steak had absolutely no bacon. Neither of the sandwiches wer anywhere near comparable to pictures above the counter, NOT EVEN CLOSE! We immediatley took our order back to the counter, the employee who waited on us said he would have to get the manager. A lady named Anna who spoke little english came to the counter, the young man who took our order translated to her. She than asked us for a reciept, we didnt have it she demanded it and said she would not do anything for us without it. Keep in mind this had all happend within 2 minutes of recieving our food. Ther was a small trash (unsanitary) on the counter wich my husband had thrown it in. I gave her the reciept and we recieved our money back. This was the worst customer service I've ever recieved.

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