Margarita Ranch

Great drinks...bad service, awful management written by shortytm
Last visited this restaurant on March 02, 2007

I have been to the Margarita Ranch on several occasions. On most occasions the service has been very attentive, and the server knowledgable regarding the drinks. This last time, well unfortunately...bad memories can outway the good. I recently visited there to meet friends to celebrate a friends birthday for happy hour. The bartender served me a drink, and that was the last time anyone served me without me asking for service. To make a long story short...we talked to a manager about sitting for more than an hour with no service and having to ask for chips salsa and a menu and the managers response was "So what do you want me to do?" The service went from neglect to blantant no service from there. By the end of the night we had found out that the manager had told the staff, including the bartender not to serve us or anyone that sat at our booth (we were in the bar area). He stated that he had sent 4 servers to our booth and that we were rude to them. Only one server that came to our table and that was 20 mins after we spoke with manager about no one serving us at all...and her attention to us was sub-par and abrupt. She took a friends drink back to the bar because it had a hair in it, at the time she was standing next to our booth waiting on space at a table. In the time that it took her to return with the drink a seat came available at the booth right next to us, on the opposite side from where my friiend was standing. The server came back and sat her drink on the counter behind me where my friend was standing previoulsy. After 20 mins she asked the server if she had forgotten about her, She told her "no, I put the drink where you were standing." She then picked it up, put it on her table, put the bill on the table and then said, please take care of this and walked away. That was the last time anyone came to our table. Thank goodness we know someone that knows the owner because apparently they get a bit of confidence in the fact that no information concerning anything other than the happy hour menu is indicated on their website.

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