Shogun Japanese Steak & Sushi

2 of 2 users found the following review helpful:
great food, bad service written by gmerr2
Last visited this restaurant on September 06, 2006

The food is great, the chefs are very skillful and fun to watch. The waitress' leave much to be desired. They were very rude and dismissed any complaints. It takes forever to get a drink refill and I had to ask twice to get the right soda. Plus my "hot sake" was barely luke-warm. It's not as good that way. Also, it is very loud in this restaurant. Don't try to talk to someone across the grill from you, it's impossible. I probably won't go back due to the wait-staff...it's a shame the servers ruinthe experience because the chefs are awesome

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2 of 2 users found the following review helpful:
service terrible written by imgroovyuc
Last visited this restaurant on September 03, 2006

We love the food at Shogun, but the service the last 3 times have been terrible. No refills on drinks, sushi comes after the meal...we always bring a crowd of 20 with us when my daughter and husband come into town. We will try somewhere else next time. Good Luck!

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2 of 2 users found the following review helpful:
Never again written by kkaraky
Last visited this restaurant on September 03, 2006

Great food. The worst service I've ever experienced. Does anyone work there? No refill on the drinks. Sushi was never delivered until it was asked for several times. By the time it was brought, the meal was over. It was warm and the vegetables were soft and slimey. At first we were told the order was never put in. When we pointed out the condition of the sushi, (it was obviously sitting somewhere warm) we were told that by the server she didn't realize we had a sushi order. When we pointed out SHE took the order she went away and didn't come back. I've made my last trip to this restaurant. The servers don't care. OH! by the way, pay attention to your tab, because they add the gratuity. In this case, my tip would have been, "Ladies, you need to look into another profession." They probably have to add the tip in, otherwise, there wouldn't be any given.

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1 of 1 users found the following review helpful:
Where Not to Eat! written by RedDelicious
Last visited this restaurant on February 14, 2008

It takes a lot to get under my skin to the boiling point with restaurants as I try to be understanding of things that can go wrong since I have worked in the industry. So with this in mind…. let me tell you about our dinner experience last night and why we will NEVER go to Shogun on Gunbarrel road again.

We had called ahead and made a reservation for 3 people for 7pm and were told that it would not be a problem. We arrived on time and were sat within 10 minutes of arriving.

They sat us in a room with two grills, and squeezed a group of 12 around a table for 10. Our waitress greeted us after we’d been there for about 5 minutes and proceeded to get our orders. 10 minutes later our soup and salads showed up, the soup was cold/room temperature and the salads were soggy and had more water on them than dressing. It was another 5 minutes before our drinks made it to the table.

From the time that we sat down I waited 30 minutes before I went and spoke to the manager, who ignored me until I had to barge in front of someone else in line to even get his attention. He informed me that our waitress had lost our ticket and that we would be seeing a chef soon, and then promptly turned his attention elsewhere. No apology was mentioned.

Now for those of you who have kids know that it can be a little trying sometimes, I do have to say that I have an angel of a child. She wasn’t fussing and was behaving herself quite well, looking forward to dinner as she loves eating at “the fire place” which is why we chose Shogun to begin with.

About ten minutes after I sat down we did see a chef, at the table next to us, who had been sat 20 minutes after we were. Soon after this point my boyfriend got up and he confronted the manager. The manager was very rude and kept stating that it was not his fault, our waitress had lost the ticket and we would be seeing a chef shortly. He had no reply other than it was not his fault when questioned about why if she lost our ticket didn’t she come back immediately and get our orders again. The manager was very rude and started shouting. So we got up and proceeded to leave.

Upon leaving my boyfriend had another verbal confrontation with the manager there finally was a “I’m sorry. I cannot handle this stress!” uttered and the he ran back into the kitchen. We looked at our table again before we walked out the door and they still had not seen a chef. By then it had been over an hour since our table had been sat.

Now we have eaten there at least twice a month for well over a year, not so much for the food but because it’s closer than Brainerd Road and the chef’s are very charismatic with our child. Shogun on Gunbarrel Road will not see our business again.

We ate at O’Charlie’s on Shallowford Road one night last week and our food was a little late out to the table, not even 30 minutes and the kitchen manager himself came out and apologized and said he was going to take care of our ticket. They even brought us desert. Not necessary and super nice of them, our service was great and we were not complaining. It’s amazing the difference between a restaurant that cares about it’s customers and realizes that without customers they would be out of business, and a restaurant like Shogun that doesn’t care at all about their customers, their food or the quality or lack of professionalism of their restaurant.

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1 of 1 users found the following review helpful:
worst service ever written by googledorf
Last visited this restaurant on October 28, 2007

Wait staff should be called the houdini sisters . Or the IDK society. No one claimed to be the manager the day we were there.No one got anything right but the chef. We were totally ignored from the time we were seated. No refills offer on our drinks,food orders were mixed up or totally forgotten.

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1 of 1 users found the following review helpful:
No show Shogun written by kwiksilver
Last visited this restaurant on May 20, 2007

Great food .Total lack of service.Request for refill's were ignored.
This was the last chance for Shogun to save face. We were lied to about why we didn't get served. First it was lack of help.Then it was because the order wasn't turned in. The chef even had to go to the kitchen in the middle of the meal to get rice because the server ignored him also.
Sorry Shogun . We won't be back.Had to go back due to commitment to friends. Same sorry service. Go to Ichaban for real food and service.

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1 of 1 users found the following review helpful:
Service Please! written by marcsangel42
Last visited this restaurant on September 03, 2006

I used to really enjoy going to Shogun, but the last few times I've been the service has been lacking. This last time our waitress took our order and we never saw her again. When my friend decided to get her own drink refill, one of the other waitresses got onto her and told her not to do that, but then she didn't bother to refill the drink for her. Only half the table was brought their sushi order. When I asked to speak with a manager, I was told there was no manager there. I asked who I needed to talk to if I had a complaint, and the young lady told me to just tell her. All she did was make excuses and offered no apologies. The experience was very disapointing, and I will NEVER go back!

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As bad as reported written by stowurstuff
Last visited this restaurant on February 09, 2008

We found the wait to be long and the manager was rude from the beginning. When we were finally seated,the server disappeared for a long time. When we finally ordered our drinks. They were forever in coming. We weren't offered refils and could not find our server to ask for them.The salad(?) was tasteless the soup(warm water?) was less tasteful .We had been here before and had this same server . She is terrible . The one who tried to defend these actions failed miserably. She only re-enforces what we and others have observed. Remarks such as (depends on who you get,Problem with change ETC.)You just can't whitewash it that much , Sorry! Won't be back! The chefs do a great job but the servers ruin it.

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2 of 2 users did not find the following review helpful:
Wonderul place to eat written by amandawalker
Last visited this restaurant on September 13, 2007

I can't beleave what people are saying about this place. First off my family and I eat there at least once a week, The cooks are WONDERFUL! The servers (just depends on which one you get) are great (most of them). We have had a server not do so well, but by the next week ,she was no longer there. It seems as if we never lift a finger, except to eat and clap, when we dine at Shoguns. I have never not been able to hear someone across he table from me, actually we always sit with other people and have actually made a few friends there. I have ALWAYS, and I mean ALWAYS seen the manager there, He is always there. I don't know how someone didn't see him, or was told there isn't one. The only problem I have ever had there was one time I gave the girl a 100$ bill and she didn't give me correct change. When you have 5 people they do add graduity....even if three of the 5 are kids, so watch it! But the food is wonderful!!!!!!

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2 of 2 users did not find the following review helpful:
AWESOME!!! written by anonymous
Last visited this restaurant on January 11, 2007

Needless to say, they were awesome they had great service when i went there! It was like I never had to lift finger! Service was great and so was the Food, thanks shogun for an awesome b-day! Also, just to let you know the terriaki chicken was THA BEST!!!

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