The Dawg House Sports Grill

Frustrating written by lrh523
Last visited this restaurant on November 30, 2006

I called to place an order to pick up. The guy who answered the phone seemed very annoyed. He mumbled and I could barely understand him. This is not the first time we've had a bad experience here. My husband called in an order and when he got there to pick it up, it was nowhere to be found. He had to wait 20 more minutes, after they finally realized they had lost the order, to get his food. Customer service is a reflection of ownership/management. So far, their customer service is horrible. Not sure if I will return after today.

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1st time maybe my last time written by anonymous
Last visited this restaurant on October 25, 2006

They lost our order and did not want to let us know but just let us stew I guess! Finally after 35 minutes and several other tables had been served, we asked to see the mgr to find out what happened to the order. She came over very irritated and totally lacking customer service skills. Instead of just admitting they lost the order and apologize for the delay, she made some excuse for the delay and offered to comp the mealand walked off.The meal was cold which told us it had been sitting in the kitchen. Had the waiter just come to us and told us there had been a mix up and would be out as soon as possible. But no, no communications until we had to complain. Poor service, Poor Food!

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Great food written by anonymous
Last visited this restaurant on April 25, 2005

Great food in a relaxed atmosphere. Service is a little slow. Jalepeno cheese bread is awesome!

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