Applebee's Neighborhood Grill

Slow on the draw written by penguins308
Last visited this restaurant on March 10, 2006

I love Applebee's food. It is good and competitively priced. When they began their new service "Carside ToGo" I thought it would be excellent to try. I work very near an Applebee's and sometimes want to eat out on my lunch break. The first time I ordered was a great experience. The waiter came out the side door just seconds after I'd parked. I could tell it was the same one I had talked to on the phone and he was very friendly and fast. The next couple times I placed orders was terrible. I parked at the same side door, but no server appeared for five minutes. Finally I gave up and went inside where I had to verify my order three times, stand in a line to pay, and still didn't receive the extra sauce that I had specifically asked for over the phone. The staff was unfriendly and made me feel weird for having to go inside the restaurant for a "Carside ToGo" order. This entire process took up half of my lunch break and left me dissatisfied.
I will definitely eat at Applebee's again, but I think I will only give their "Carside ToGo" service one more chance.

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