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  anonymous
  Jan 29, 2007

  CHALLENGE

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  • Average Rating: 5.0/5 Stars

  5.0
  

  ON 1/29/07 I WENT THROUGH THE DRIVETHROUGH ON OAKDALE RD. AFTER WAITING APPROX. 8 MIN. BEHIND 3 CARS I RECEIVED MY ORDER. I ORDERED THE #4 MEAL W/ DIET COKE. AFTER PULLING AWAY FROM THE WINDOW I REALIZED THAT I DID NOT GET THE FRIES NOR A RECEIPT. I PULLED BACK AROUND AND WENT THROUGH THE DRIVETHRU AGAIN, WAITING APPROX. 5 MINUTES. WHEN I PULLED UP TO THE WINDOW AND EXPLAINED THAT I DID NOT RECEIVE THE FRIES I WAS TOLD THAT I HAD NOT ORDERED THEM. I EXPLAINED THAT I HAD ORDERED THE MEAL AND PAID $5.05...WINDOW CLOSES ON ME, A SECOND PERSON COMES AND TELLS ME THAT I NEED A RECEIPT TO GET THE FRIES..I TOLD HER THE NEW GIRL DID NOT GIVE ME A RECEIPT..WINDOW CLOSES..THEN ANOTHER GIRLS COMES AND GIVES ME THE FRIES...SHE DID NOT SAY THEY WERE SORRY OR SUPERSIZE ANYTHING. CUSTOMER SERVICE HAS ALWAYS BEEN GREAT AT MCDONALDS, BUT THIS WAS TERRIBLE TO BE CHALLENGED OVER A BAG OF FRIES AFTER WAITING ABOUT 10+ MINUTES JUST TO GET THEM?? hELP.

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